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Last Updated on 10-09-2024
Our Refund policy is very straightforward. Because of the concept of digital downloads, we don’t give a refund. You are buying access to support and updates. We believe in our products and have a huge number of clients utilizing our products every day. We remain by the quality of our development and our support. On the off chance that you have discovered an issue with one of our items please send a support email for the important item you have bought and permitted us an adequate opportunity to investigate your issue.
As digital download script & themes cannot be returned the following points when you qualify for a refund.
| Still, I haven’t download the product | Yes, within 7 days of purchase. | |
| I’m sorry, I changed my mind | You don’t qualify for a refund | |
| Your product doesn’t work my Idea | You don’t qualify for a refund | |
| I modified the core of the script & theme | You don’t qualify for a refund | |
| I found an issue | You don’t qualify for a refund | |
| Sorry, My business failed | You don’t qualify for a refund | |
| Sorry, I don’t use it anymore | You don’t qualify for a refund | |
| Sorry, I bought it by mistake | You don’t qualify for a refund | |
| It doesn’t have a features & functions I need | You don’t qualify for a refund | |
| I bought the product at a discount | You don’t qualify for a refund | |
| If installed & customized | You don’t qualify for a refund |
The refund is not encouraged under any circumstances, once the product is sent and the order process is completed. Eventually, We request & recommend the buyers to test with the Live demo before confirming and purchasing the product and we guarantee to deliver the same quality, as presented in the demo.
- Malfunctions and Bugs: If you are having issues getting our product to work as advertised, we will be happy to provide you support. You must give us the opportunity to help you fix the issue you are having. Please create a ticket for the issue via the Support Email, and allow a reasonable time for us to help you fix it.
- Invalid refund requests: If you simply decide that you do not want to use our product anymore, if you are looking for others theme/script, we cannot grant you a refund anymore. We are committed to helping with any issues you may have with our product. At the same time, we expect you to know what you are purchasing and why.
- Compatibility issues with third party codes: There are thousands of scripts, plugins, extenstions out there and we cannot test and provide full integration with every one of them. We do not provide support for third-party codes. Incompatibility with third-party codes cannot be used as a basis for a refund request.
Refund Policy
However, we understand that there are certain situations that require exceptions from our rigid refund policy and the customers are eligible for the refund under the following conditions:
- Due to the nondelivery reasons, especially because of mailing problems. Nondelivery claim should be notified to the billing department within a week’s time of delivery or it is considered as downloaded or received, under good condition.
- Because of technical problems like download or unzipping issues. Such claims should be submitted to the technical support department, within 3 days or may end up in a refund decline.
- Refund is not allowed for the technical errors that happen with the customer server or host side errors.
- If the product does not meet up your expectation, clear evidence should be produced for the purchase of the product and if the complaint is based on false expectations of the customer, the refund is not honored.
- Additional customization of the product is considered as a fresh new project and no refund should be expected for the customization.
- Refund strictly not allowed for customer faults such as re-purchase same product (or) wrong product purchase etc.,
- Please make note that Sangvish does not bear any responsibility and hence we do not make efforts to satisfy requests on refund/exchange/return of products, especially on incompatibility of the products with other III party software (codes, add-ons, plug-ins, search engines, modules, extensions, scripts), which are not recommended. The compatibility of products is explicitly specified on the preview page of every product description. Hence we neither guarantee for the compatibility with III-party programs nor support such applications.
We are absolutely geared up to assist and to support you, round the clock, to enjoy and get the complete fruit from our products. Contact us for immediate professional support.
